Translations:Welche ersten Schritte sollte ich zum Arbeiten mit dem Fallmanagement setzen?/5/en
Aus HITGuard User Guide
Weitere Optionen
Support team
Under Administration > Teams you can create a team that's responsible for the processing of incoming tickets. Then you assign it as the support team under Case management > Settings. The support team is informed of new tickets via e-mail when they come in.