My tasks tickets

Under "My Tasks → Tickets" you will find all the tickets you have created and for which you may be waiting for feedback.

Note: The displayed status of a ticket depends on your role. For example, a ticket that is displayed as "Answered" for a Practitioner will be displayed as "Reply Received" for an Expert.

Create ticket

By clicking the "Create new ticket" button, a new ticket can be submitted.

Caution:

Tickets submitted in this way are not anonymous! The ticket is associated with its user.
If you want to submit tickets anonymously, you will find the possibility to do so under "Report incident".

View ticket and reply

Double-clicking on a ticket opens the detailed view of the ticket. In this view, the ticket can be edited and the conversation with the advisor can be viewed.

If the processor still has questions, they can be answered by clicking the "Answer" button.