Meine Aufgaben Meldungen/en: Unterschied zwischen den Versionen

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Version vom 28. Februar 2023, 13:25 Uhr

Under "My Tasks → Tickets" you will find all the tickets you have created and for which you may be waiting for feedback.

Note: The displayed status of a ticket depends on your role. For example, a ticket that is displayed as "Answered" for a Practitioner will be displayed as "Reply Received" for an Expert.

Create ticket

By clicking the "Create new ticket" button, a new ticket can be submitted.

Caution:

Tickets submitted in this way are not anonymous! The ticket is associated with its user.
If you want to submit tickets anonymously, you will find the possibility to do so under "Report incident".

View ticket and reply

Double-clicking on a ticket opens the detailed view of the ticket. In this view, the ticket can be edited and the conversation with the advisor can be viewed.

If the processor still has questions, they can be answered by clicking the "Answer" button.

@@ Zeile 1: / Zeile 1: @@
-Under "My Tasks → Reports" you will find all the reports you have created and for which you may be waiting for feedback.
+Under "My Tasks → Tickets" you will find all the tickets you have created and for which you may be waiting for feedback.
-<b>Note:</b> The displayed status of a report depends on your role. For example, a report that is displayed as "Answered" for a Practitioner will be displayed as "Reply Received" for an Expert.
+<b>Note:</b> The displayed status of a ticket depends on your role. For example, a ticket that is displayed as "Answered" for a Practitioner will be displayed as "Reply Received" for an Expert.
-[[Datei:Meine Aufgaben Meldungen.png|left|thumb|900px|Reports]]
+[[Datei:Meine Aufgaben Meldungen.png|left|thumb|900px|Tickets]]
 <br clear=all>
-== Create report ==
+<span id="Meldung_erstellen"></span>
+== Create ticket ==
-By clicking the "Create new report" button, a new report can be submitted.
+By clicking the "Create new ticket" button, a new ticket can be submitted.
 <b>Caution:</b>
-* Reports submitted in this way are not anonymous! The report is associated with its user.
+* Tickets submitted in this way are not anonymous! The ticket is associated with its user.
-* If you want to submit reports anonymously, you will find the possibility to do so under [[Special:MyLanguage/Vorfall_melden| "Report_incident"]].
+* If you want to submit tickets anonymously, you will find the possibility to do so under [[Special:MyLanguage/Vorfall_melden| "Report incident"]].
-[[Datei:Meine Aufgaben Meldung erstellen.png|left|thumb|900px|Create report]]
+[[Datei:Meine Aufgaben Meldung erstellen.png|left|thumb|900px|Create ticket]]
 <br clear=all>
-== View report and reply ==
+<span id="Meldung_einsehen_und_antworten"></span>
+== View ticket and reply ==
-Double-clicking on a report opens the detailed view of the report. In this view, the report can be edited and the conversation with the editor can be viewed.
+Double-clicking on a ticket opens the detailed view of the ticket. In this view, the ticket can be edited and the conversation with the advisor can be viewed.
-[[Datei:Meine Aufgaben Meldung einsehen.png|left|thumb|900px|View report]]
+[[Datei:Meine Aufgaben Meldung einsehen.png|left|thumb|900px|View ticket]]
 <br clear=all>