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:If no | :If no advisor is entered for the ticket, then the reminders of the periods are sent to the support team. Under the <b>[[Special:MyLanguage/Fallmanagement-Einstellungen| settings]]</b> for the case management system, a default support team can be stored. This team will automatically be entered as the support team for all new incoming ticket. | ||
Aktuelle Version vom 28. Februar 2023, 11:23 Uhr
- If no advisor is entered for the ticket, then the reminders of the periods are sent to the support team. Under the settings for the case management system, a default support team can be stored. This team will automatically be entered as the support team for all new incoming ticket.