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A dossier is created for one or more tickets in case management and helps the support team in solving the reported problems, clarifying circumstances, and handling incidents. Aside from the relevant tickets, reviews, risks, measures, and controls can also be linked to the dossier.<p>Find more on dossiers [[Special:MyLanguage/Akten|here]]. |
Aktuelle Version vom 6. Dezember 2024, 13:03 Uhr
Dossier
A dossier is created for one or more tickets in case management and helps the support team in solving the reported problems, clarifying circumstances, and handling incidents. Aside from the relevant tickets, reviews, risks, measures, and controls can also be linked to the dossier.
Find more on dossiers here.