Translations:Meldungen/65/en

First, there is a selection of all available management systems that have the case management activated. A ticket can be moved there.

Next, the following important notice is given:

Caution: Moving the ticket removes all current periods and they will also no longer show up in the period overview. If the target management system specifies certain periods to be automatically assigned upon receipt of the ticket, those periods will be linked to the ticket. The period of time starts with the date of the original ticket receipt, not with the date of the ticket being moved.

Important: This means that a ticket might already have active periods in the new management system that could even be exceeded! The periods of a moved ticket should therefore be checked immediately by the new support team. They are informed of this in the e-mail informing them of the moved ticket.

If the ticket has already been assigned to a dossier, this is stated here. Moving removes the ticket from the dossier and it can be assigned to a dossier in the new management system.

Lastly, a justification or comment can be entered about why the ticket was moved. This is not visible in the interface, but is stored in the database.

"Move" moves the ticket.
"Cancel" closes the window and leaves the ticket as it was.