Translations:Meldungen/63/en
Aus HITGuard User Guide
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Move ticket
If a ticket has been reported into the wrong management system, it can be moved by members of the support team to another management system that also has the case management activated. This could happen, for instance, if multiple management systems with case management are active and users have to therefore choose the focus. They might not be well informed or they could be very nervous due to the circumstances and this way, a ticket can land with the wrong support team.