Translations:Meldungen/21/en
Aus HITGuard User Guide
Weitere Optionen
Close ticket: If the ticket is finished or if there is another reason why the ticket should be closed, it can be done using this button. To close the ticket, one of the following reasons must be specified.
- Processing completed: The ticket has been successfully processed.
- Missing information: The ticket cannot be processed further because not enough information is available.
- Not plausible: The ticket is not plausible and therefore cannot be handled.
- Inactivity: The notifier is no longer responding to messages and has left too little information.
In addition to the conclusion, a reason for it should be given.