Translations:Fallmanagement-Einstellungen/7/en

If multiple case management systems are in use, the user is offered a selection of the category in which the ticket should be added when creating a new ticket. For this purpose, the categories of the case management systems are listed in a selection list and when a selection is made, the description of the category is displayed. Based on this information, the user should be able to decide for themselves in which system the ticket should be added.