Translations:Workflow Meldung/3/en
Aus HITGuard User Guide
Weitere Optionen
How can tickets be created?
- Reporters can submit reports either anonymously or with added contact data via a whistleblower system.
- Reporters can create an anonymous inbox in order to anser follow-up questions or send further information.
- Logged in users can submit open tickets under My tasks > Tickets.
- Experts and Professionals can create tickets for other users or for anonymous reporters under Case management > Tickets.
Via the anonymous inbox or via HITGuard itself, advisors and reporters can send each other messages and thus ask and answer further questions.