Translations:Fallmanagement-Einstellungen/8/en

Support team.

The support team is used to ensure that no tickets are overlooked. The team entered here will be set as the support team by default for all incoming tickets. The team members will be informed about new tickets via e-mail. In addition, the members of this team receive the reminder e-mails that arise from the assigned periods for the tickets until a specifically selected expert takes over the processing of the ticket.