Periods

Experts and professionals can see all case management periods of the active management system under "Case management → Periods".

This page is used to keep track of the periods as they are gradually expiring. If one period shows up often in connection with a ticket, the column "Message" can be added to clarify which period is which exactly.

The periods can be filtered via the grid, for example, by status or expiration date. Periods of ticket that have not yet been assigned to a specific person are also labeled.

Double-clicking a period opens the ticket to which the period is assigned.