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<u>Support team:</u> If no advisor is entered for the ticket, then the reminders of the periods are sent to the support team. Under the settings for the case management system, a default support team can be stored. This team will automatically be entered as the support team for all new incoming | <u>Support team:</u> If no advisor is entered for the ticket, then the reminders of the periods are sent to the support team. Under the settings for the case management system, a default support team can be stored. This team will automatically be entered as the support team for all new incoming tickets and be informed of new tickets via e-mail. |
Aktuelle Version vom 19. März 2024, 11:21 Uhr
Support team: If no advisor is entered for the ticket, then the reminders of the periods are sent to the support team. Under the settings for the case management system, a default support team can be stored. This team will automatically be entered as the support team for all new incoming tickets and be informed of new tickets via e-mail.